Penelope Chic is sure you will absolutely love your purchase but if for any reason you are unsatisfied, we will do our best to accommodate your needs. Please see our policies/guidelines listed below.

Policies for all Returns:

-Returns will be accepted in the form of ONLINE CREDIT ONLY.

-We accept returns on regular priced merchandise within 14 calendar days from the date you receive your order. 

-We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse or damage. 

-Please note that shipping and handling charges are not refundable. The cost of the return shipping will be deducted from your refund or store credit.

-Return shipping costs are not reimbursed by Penelope Chic, unless we sent damaged or incorrect merchandise.

 -We do not offer exchanges.


Policies for all Sale Items:

-All SALE items are a final sale and cannot be returned, refunded or exchanged. No exceptions.

-All jewelry, drinkware, doorbusters, bags, beauty products, and bodysuits are a final sale. 


Please email us at to receive approval for your return first. Once approved, please ship back to: 

Penelope Chic Boutique

            11569 S HIGHWAY 6 #254

            Sugar Land, TX 77498