Penelope Chic is sure you will absolutely love your purchase but if for any reason you are unsatisfied, we will do our best to accommodate your needs. Please see our policies/guidelines listed below.

-We accept returns within 14 calendar days from the date you receive your order. Refunds must be issued as credit to the original form of payment. If this is not possible, returns will be issued in the form of store credit.

-We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse or damage. 

-Please note that shipping and handling charges are not refundable. The cost of the return shipping will be deducted from your refund or store credit.

-Return shipping costs are not reimbursed by Penelope Chic, unless we sent damaged or incorrect merchandise.


All Sale Items:

-All items marked as "Sale" cannot be returned, refunded or exchanged. No exceptions.


Please contact us at to receive instructions on how to process a return.